Shipped a faulty product. Customer service is slow and uncooperative to resolve. Still waiting on eta of reshipped equipment.
This is an amazing product. I bought the first pad for my Aussie, Clifford, who had just been diagnosed with hip dysplasia. The change in his comfort and ability to move pain free is impressive. I then bought a second pad to help my other 2 dogs. 1 suffers from storm anxiety and the other is reactive to the world. Again the results are impressive. I am a believer in PEMF technology and this is a quality product. I am also impressed with this company because I had a problem with one of my pads. Their technical service people were extremely helpful and we got the problem solved very quickly! Great company, great product!
The mat is great for my dog. However, the way you have to use it is very frustrating. The app doesn’t always connect or stay connected. I want a time clock to watch but it always disconnects and I have to start over. I hate having to check the green dot and always have to refer to notes to recall what they mean. Just give me a definitive on and off. And a countdown that doesn’t disconnect. Aside from all the fussing you have to go through to use it I think the product itself is really good. Great quality, light but not flimsy. Easy to lay on top of dog. Good coverage. Comfortable for them to lie on.
We have been using the pad for several months now. It helps my labrador retriever, who has hip dysplasia and a torn CCL. However, the pad is way too small for a large dog. Only half of her body fits on it. I would like to see a larger option for big dogs.
The initial set up was difficult even when following the instructions. But once the initial set up was completed. It has been easy. Personal pets like it as well as patients at my Rehab Center.