The Petspemf Extended Warranty program offers an additional two (2) years of technical coverage beyond the standard two (2) year manufacturer's warranty.
By purchasing an ExtendCare+ plan, your total warranty period is extended to four (4) years from the original date of purchase.
1. Eligibility and Purchase
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Simultaneous Purchase: The Petspemf Extended Warranty must be purchased at the same time as the eligible Petspemf device. It cannot be added to an order retrospectively.
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Tiered Coverage: Eligibility is determined by the original purchase price of the hardware device:
- ExtendCare+ 2Y ($40): Applicable to any Petspemf device with an original retail price up to $500 USD (e.g., Petspemf Pad, PetLoop PRO).
- ExtendCare+ 2Y Pro ($80): Applicable to any Petspemf device with an original retail price over $500 USD (e.g., Petspemf RollnRest).
2. Multi-Product Orders
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Default Assignment: If an order contains multiple Petspemf devices but only one (1) extended warranty is purchased, the warranty will automatically apply to the highest-priced eligible device in that order.
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Specific Assignment: To apply the warranty to a specific device in a multi-product order that is not the highest-priced, you must specify the device name in the Order Notes at checkout.
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Coverage Limit: Each extended warranty purchase covers exactly one (1) device unit.
3. Coverage Details
3.1 What is Covered
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Hardware Defects: Coverage for manufacturer defects in materials, workmanship, and internal hardware malfunctions occurring under normal use.
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Repair or Replacement: Faulty devices will be repaired using genuine parts or replaced with a new or certified refurbished device of equal functionality, at the discretion of Petspemf.
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Free Service Shipping: Includes one (1) free return shipping label per year of the extended warranty period for covered hardware repairs or inspections.
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Initial Replacement Guarantee: If the hardware experiences a covered failure within the first six (6) months of the extended coverage period, the unit will be replaced immediately.
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Priority Support: Access to specialized technical support and online video troubleshooting.
3.2 What is Not Covered
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Batteries: Battery degradation or failure due to natural wear over time is excluded from extended warranty coverage.
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Accidental Damage: Damage resulting from drops, impact, water exposure, fire, or any form of misuse or neglect.
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Unauthorized Service: Damage caused by repairs or modifications performed by anyone other than Petspemf authorized personnel.
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Non-Original Accessories: Issues resulting from the use of non-original chargers, cables, or accessories not supplied by Petspemf.
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Tampering: Any device that has been opened, disassembled, or tampered with by the user or an unauthorized third party.
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Cosmetic Wear: Aesthetic changes such as scratches or dents that do not affect the technical functionality of the device.
4. Claims Process
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Contact Support: Reach out to the Petspemf technical support team with your original order number.
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Proof of Purchase: Provide your order confirmation showing the simultaneous purchase of the device and the corresponding ExtendCare+ plan.
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Technical Assessment: Our team will perform a remote assessment. If a device defect is confirmed, we will provide a return shipping label (limited to 1x per year).
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Resolution: Once the device is received and inspected, we will proceed with the appropriate repair or replacement.
5. General Terms
Governing Law: These terms are governed by the laws of the jurisdiction in which Petspemf is headquartered.
Refund Policy:
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After the 30-Day Return Window: Once the standard 30-day return window has closed, the extended warranty is considered active and is non-refundable, even if the device is later returned under a separate warranty claim or exception.
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Amendments: Petspemf reserves the right to update these terms at any time. The terms active at the time of your purchase will govern your specific warranty coverage.
