The pad is just okay...while the pad itself works, the controls are frustrating. You basically NEED to use the app, which is clunky and poorly designed. Supposedly, to use a program you've set, you can turn the pad on and off by double tapping the power pack but that doesn't work. Changing the program must be done on the app which sometimes won't connect with the pad and insists that you double tap the pad to connect, which, again, doesn't work. Why can't it just have an on/off switch instead of an app that barely works?
Hi Erika, thanks for sharing this detailed feedback. We'd like to clarify that the Petspemf Pad can be used without the app if you wish to run the same program regularly.
Once you've selected a program in the app, you can start it again simply by double-tapping the control box. We recommend holding the control box firmly with one hand and tapping it firmly twice with two fingers of your other hand. The green indicator light will flash once per second when the program is running, confirming that the last-used program has been activated. Once the program is complete, the device will automatically turn off.
The app is only needed if you wish to change the program or adjust its duration.
If you're having trouble with the double-tap function or connecting to the app, our Support Team would be happy to walk you through the process and help resolve any issues. You can reach us through our Support Page: https://petspemf.com/pages/support
We appreciate your feedback and hope this helps make using your Petspemf Pad easier!
I don't really see any difference. I've been using it daily for 3 weeks. And my dog is scared of it, apparently it makes some kind of noise. I have to hide it under another blanket and force her to lie on it.
Thank you for sharing your feedback. We're sorry to hear that you haven't noticed the results you were hoping for after three weeks of use.
Every animal responds differently to PEMF, and results may vary. Consistency is key, so we encourage regular use. We'd also like to clarify that the Petspemf Pad does not emit any sound.
If your dog seems uncomfortable, we recommend introducing the Pad gradually rather than forcing her to lie on it. You can try placing it under her familiar bedding, using a blanket, or experimenting with different programs to see which she responds to best.
Our Support Team is always available to help with any questions or concerns you may have. Please don't hesitate to reach out through our Support page: https://petspemf.com/pages/support
Customer service was not great. I had issues with shipping and when I had to change it, the $100 off coupon was no longer valid. 8 hours later. Also my dog is scared of the mat. I guess it emits a sound? So it's a real hassle to get her on it.
We're sorry to hear that your experience did not fully meet your expectations. Our Support Team did its best to assist with your shipping questions and help arrange the order according to your preferred delivery address. Unfortunately, once an order is refunded and a new order is placed, we are unable to reinstate previous promotional offers or transfer discount codes.
Regarding your dog's reaction to the Pad, we'd like to clarify that PEMF technology does not emit any sound. However, animals, just like humans, can respond differently to PEMF and may need some time to become comfortable with it.
We recommend placing the Pad under your dog's familiar bedding, wrapping it in a blanket, trying different programs, or gently placing it over your dog while resting.
We appreciate your feedback and hope these suggestions help make the experience more comfortable for your dog!
It’s wonderful! My dogs love it especially my Golden Retriever who had full hip replacement surgery a year ago.
Hi Mariette, thank you so much for sharing this! We’re delighted your dogs love the RollnRest Bed. Wishing your pup plenty of cozy, comfortable rest!
It seems to work well, for calming.
It is a little hard to tell when it’s on or off
Thank you for sharing your experience! We're glad to hear that the PetLoop PRO seems to be helping your pet feel calmer.
The easiest way to tell if a program is running is to check the green indicator light on the device. It should blink once per second while the program is active.
If you have any questions or need help using your PetLoop PRO, our Support Team will be happy to assist!





