Frequently Asked Questions
Worldwide shipping when purchasing a Pad is free, while any import duties and taxes are the sole responsibility of the buyer. For US customers, no tax is added on purchases under $800, while in the EU price already includes VAT.
Shipping when purchasing a Pad is free to most countries, except to China, Hong Kong, Macau, and Taiwan where the cost of shipping is $80. Please note that any import duties and taxes are the sole responsibility of the buyer. Chinese customers can also purchase Petspemf through our Chinese distributor, https://infiniti-c.co/.
Orders are shipped every day and take approximately 3-5 business days to arrive.
You may return your Petspemf Pads within 15 days of package delivery for a full refund of the device. Visit our Refunds and Returns page for detailed step-by-step instructions on our return policy.
We apologize for the inconvenience. If your form of payment or credit card isn’t getting recognized by our payment process we advise you to check out using PayPal or contact us for more information.
PEMF devices have been approved by the U.S. Food and Drug Administration (FDA) to treat non-union fractures and are cleared to treat:
- post-operative pain and edema,
- plantar fasciitis
Non-invasive, non-thermal PEMF technologies now have a long history of clinical use, delivering over 3,000,000 treatments without registering any side or adverse effects. We are bringing PEMF out of the clinics and into our homes to help our animals live their longest, happiest lives.
There aren’t reports of side effects or significant adverse events from PEMF therapy. The electromagnetic field that the device emits has no scientific reason to be believed as harmful.
Petspemf Pad should not be used near people or animals with implants such as pacemakers, non-MRI-safe IUDs, cochlear implants, or mechanical heart valves. Pet owners with such devices should keep at least 30 cm or 12 in distance from Petspemf Pad when it’s turned on.
It is best to check if your insurance company covers PEMF products. Some pet insurance companies, such as Healthy Paws or MetLife Pet Insurance do include PEMF devices such as Petspemf in their coverage.