Privacy
Policy
Learn what personal information do we collect
Learn what personal information do we collect
This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally identifiable information (PII) is being used online. PII is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, or other details to help you with your experience.
We collect information from you when you register on our site, subscribe to a newsletter, or enter information on our site.
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways to:
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
All transactions are processed through a gateway provider and are not stored or processed on our servers.
Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow). Hence, it enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. Consequently, you do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookies.
If you disable cookies off, some features will be disabled. It won’t affect the user’s experience that makes your site experience more efficient and some of our services will not function properly.
However, you can still place orders.
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information.
Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Our privacy policy does not allow third-party behavioral tracking.
The Fair Information Practices Principles form the backbone of privacy law in the United States. The concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy policy laws that protect personal information.
We will notify the users via email within 1 business day.
We also agree to the individual redress principle. So it requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or a government agency to investigate and/or prosecute non-compliance by data processors.
Follow the instructions at the bottom of each email and we will promptly remove you from ALL correspondence.
You are one party to this contract. The other party to this contract is MDCN Tech Ltd.
If there are any questions regarding this privacy policy you may contact us using the information below.
MDCN Technologies, Inc.
450 7th Avenue,
Suite 2710
New York,
NY 10123
USA
or
MDCN Tech Ltd.
Letaliska cesta 33
1000 Ljubjana-SI
Europe
Customers may return their Petspemf device within 15 days of receipt. We regret that we cannot refund the cost of shipping.
Refunds are processed within approximately five (5) business days of our receipt of your merchandise. We will send you an email to notify you that we have received your returned item. Then, we will inspect your returned item after such notification. Also, we will notify you of the approval or rejection of your refund or exchange, which acceptance or rejection will be at our sole discretion. If approved, your refund will be credited back to the same payment method used to make the original purchase on the Site. Likewise, if approved, your exchange will be sent to you using the address and shipping instructions on your original order. WE OFFER NO REFUNDS OR EXCHANGES ON ANY PRODUCTS DESIGNATED ON THIS SITE AS NON-RETURNABLE.
If for some reason you do not receive your check by the end of the first week please send us an email: foryou@petspemf.com
Petspemf products are effective for the majority of patients within the first two weeks of daily use. However, some customers may require up to four weeks to experience positive results. If you need a few extra days or even a couple of extra weeks, we would be delighted to extend the refund period beyond 15 days.
Simply email us at foryou@petspemf.com. We would prefer that you have ample time to judge the effectiveness of our technology rather than returning it prematurely.
Please use any form of delivery confirmation when returning the device to Petspemf.
Please use delivery confirmation when returning a device. Otherwise, we are not responsible for a lost package if there is no confirmation that we received it.
The customer is responsible for shipping the product to MDCN Tech Ltd. We will cover the cost of repair or replacement, as well as standard ground shipping of the repaired or replaced product to your home or office. Please include your contact information.
For assistance with your international return, please send an email: foryou@petspemf.com.
You agree that your order is an offer to buy, under these Terms, all products listed in your order. All orders must be accepted by us or we will not be obligated to sell any products to you. Moreover, each order is subject to acceptance or rejection by us, at our sole discretion, even after we send you a confirmation email with your order number and details of the items you have ordered. Each accepted order will be interpreted as a single agreement, independent of any other orders.
After having received your order, we will send you a confirmation email with your order number and details of the items you have ordered. You have the option to cancel your order at any time before we have sent your order confirmation email by contacting our Customer Service Department at SUPPORT where you will be issued with an RMA number. You shall have the sole obligation to obtain all required approvals, permissions, and licenses in order to purchase, import, and use the products.
(A) All prices, discounts, and promotions posted on this Site are subject to change without notice. The price charged for a product will be the price in effect at the time the order is placed and will be set out in your order confirmation e-mail. Price increases will only apply to orders placed after such changes. Posted prices do not include taxes or charges for shipping and handling.
(B) We may offer from time to time promotions on the Site that may affect pricing and that are governed by terms and conditions separate from these Terms. Consequently, if there is a conflict between the terms for a promotion and these Terms, the promotion terms will govern.
(C) Terms of payment are within our sole discretion and, unless otherwise agreed by us in writing, payment must be received by us before our acceptance of an order. We accept Visa, MasterCard, American Express, Discover, and PayPal for all purchases. You represent and warrant that (i) the credit card or PayPal information you supply to us is true, correct, and complete; (ii) you are duly authorized to use such credit card or PayPal account for the purchase; (iii) charges incurred by you will be honored by your credit card company or PayPal; and (iv) you will pay charges incurred by you at the posted prices, including shipping and handling charges and all applicable taxes, if any, regardless of the amount quoted on the Site at the time of your order. Timely payment of the price and all other related charges is of the essence.
(i) We will arrange for shipment of the products to you. Please check the individual product page for specific delivery options. You will pay all shipping and handling charges specified during the ordering process.
(ii) Title and risk of loss pass to you upon our transfer of the products to the carrier. Shipping and delivery dates are estimates only and cannot be guaranteed. Therefore, we are not liable for any delays in shipments.
SUBJECT TO THE TERMS HEREIN, FOR THE PERIOD STARTING ON THE DATE OF YOUR PURCHASE AND ENDING one (1) year LATER (THE “WARRANTY PERIOD”), WE WARRANT THAT THE PRODUCTS PURCHASED FROM THE SITE WILL BE FREE FROM DEFECTS IN MATERIALS AND WORKMANSHIP.
The Warranty Period is not extended if we replace a warranted product. We may change the availability of this limited warranty at our discretion, but any changes will not be retroactive. This limited warranty extends only to the original purchaser of products from the Site. It does not extend to any subsequent or other owner or transferee of the product.
MDCN Tech Ltd.