Returns and
Refunds Policy

1. How to Initiate a Return (Step-by-Step)

To request a return, please contact us at: foryou@petspemf.com

Step 1: Submit Your Request
Send your return request via email. Our team will review it within 1–2 business days.

Step 2: Receive RMA Approval
If approved, you will receive:

• A Return Merchandise Authorization (RMA) number
• Detailed return instructions
• The return address for your region

Step 3: Ship the Product

• The product must be shipped within 7 days of receiving the RMA
• You must send your tracking number or proof of shipment to our support email

Important:

• Returns without a valid RMA will not be accepted
• Returns must be sent by the original purchaser

2. Return Center

All returns must be sent to the address provided in your RMA instructions.
Returns are processed through our U.S. Returns Center (New Jersey).
Full address is provided upon RMA approval.
Customers are responsible for return shipping costs and any applicable duties, taxes, or import fees.

3. 30-Day Return Policy & Animal Hygiene Standards

At Petspemf, we are dedicated to the long-term wellness of your pets. PEMF (Pulsed Electromagnetic Field) technology works on a cellular level.

Clinical data demonstrates that meaningful improvements in chronic, age-related, or long-standing conditions typically require consistent, daily use over several weeks.

To ensure fairness, transparency, and the bio-safety of all animals, our return policy for US customers is structured as follows:

Unopened & Unused Items (100% Refund):

If you change your mind, or if due to unexpected circumstances (such as a change in treatment or the heartbreaking loss of a pet) you never use the device, you can return it within 30 days of delivery. As long as the box remains unopened, you will receive a full refund of the product purchase price.

Opened & Used Items (20% Sanitization & Restocking Fee):

You can return an opened device within 30 days of delivery. However, during normal use, products inevitably come into close contact with animal hair, dander, saliva, and potentially urine or other biological contaminants.
Due to strict hygiene requirements, all foam and textile accessories are non-returnable. Depending on your specific product, you must strictly follow these instructions before shipping:

• PetLoop PRO: Remove the foam parts from the PetLoop PRO and keep them. Send back only the core electronic device in its original packaging. Do not return any textile accessories.
• Petspemf Pad: Remove and keep the outer cover. Return the core device along with the inner foam part attached to the electronics. These must be sent back in the original packaging and original transport box.
• Petspemf Rollnrest: Customers are required to return only the following items: Control Unit, PEMF insert (coils), tube, and charger. The RollnRest bed and all associated components (foam, cover, and accessories) are non-returnable due to hygiene and product integrity reasons.

A 20% restocking and decommissioning fee will be automatically deducted from your final refund amount.

Return Shipping & Transit:

The customer is solely responsible for all return shipping arrangements, costs, and ensuring safe transit to our facility. We strictly require using a trackable shipping service, as we cannot issue refunds for items that are lost or damaged in transit.

This update to the return policy is valid for orders placed on or after July 1st 2026.

Food Supplements (Non-Returnable & Non-Refundable Item)

Food supplements are strictly non-returnable and non-refundable for health, safety, and regulatory reasons. This applies to both opened and unopened products.

We cannot accept returns or issue refunds for supplements due to the inability to guarantee storage conditions, handling, or product integrity after shipment.

4. Refund Processing

Refunds are issued to the original payment method only.

• Refunds are processed within approximately 5 business days after we receive and inspect the returned product
• Once issued, it may take 3–10 business days for funds to appear in your account, depending on your bank or card provider

You will receive an email confirmation once:

• Your return has been received
• Your refund has been approved or rejected

Refund approval is at the sole discretion of MDCN Tech Ltd.

If your original payment method is unavailable, please contact foryou@petspemf.com for assistance. Additional verification may be required.

5. Warranty Policy

All Petspemf devices purchased through official channels are covered by a 2-year warranty, with a maximum extension of 26 months from the date of delivery.

The warranty covers:

• Manufacturing defects
• Functional or digital malfunctions under normal use

If a defect is confirmed, we may:

• Repair the device
• Replace the device
• Issue a refund

Replacement devices are shipped to the original delivery address unless otherwise agreed.

Warranty Conditions:

• Applies only to the original purchaser
• Void if the device is opened or tampered with
• Not extended after replacement
• Not retroactive to policy changes

6. Refused Shipments & Returned-to-Sender Fees

7. Bundles & Partial Returns

If part of a discounted bundle is returned:

• Retained items will be charged at their full individual retail price
• The refund will be adjusted accordingly

8. General Notice

• Only purchases made directly through MDCN Tech Ltd / Petspemf official channels are eligible for returns, refunds, and warranty
• Products purchased through third parties are subject to their own policies
• We reserve the right to update this policy at any time without prior notice

9. Contact

For any questions or return requests:  foryou@petspemf.com